Frequently Asked Questions
- Who are you buying from?
- What is the quality of our shower grates?
- Do you provide any warranty?
- Do we have an Australian Standard approval?
- What if customer needs to Exchange / Return / Refund?
- What are your delivery times?
- Do you provide installation guides?
- Who are you buying from?
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We are the manufacturer and we supply all products directly from the factory to the end user. We guarantee you are buying the best quality drains at the lowest possible price.
- What is the quality of our shower grates?
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We only use the best quality 316 marine grade stainless steel with 2mm thickness. If you are not happy with our products, we will provide a full refund.
- Do you provide a warranty?
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We are very confident about our high quality products and we offer a lifetime warranty on all grates.
- Do we have an Australian Standard approval?
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All our products are Australian WaterMark certified which means they are all lab tested to meet Australian requirement.
- What if customer needs to Exchange / Return / Refund?
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100% money back guarantee, we’re not happy unless you’re happy.
- What is the delivery timeframe?
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For standard items, see delivery times below. For custom made items, please allow 3-5 working days.
- Sydney next day (rest of NSW 2-4 days)
- Melbourne 2 days (rest of VIC 3-6 days)
- Brisbane 2 days (rest of QLD 3-6 days)
- Adelaide 3 days (rest of SA 3-6 days)
- Perth 3-5 days (rest of WA 5-9 days)
- Darwin 5-9 days (rest of NT 5-9 days)
- Hobart 5-9 days (rest of TAS 5-9 days)
- Do you provide installation guides?
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- Waterproof the shower wall and the floor including the puddle flange/leak control flange
- Use PVC pipe connector to sewer
- Always use waterproof membrane under the top screed
- Make sure the fall always towards the grate
- Close-up of finished shower grate with the recommender 50mm from wall
